Privacy Policy

Privacy Policy

Last updated: September 27, 2026

Soengsi (“we”, “us”, or “our”) operates soengsi.com (“the Site”), selling handcrafted knives and cookware forged in Lingnan since 1796. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using the Site or placing an order, you agree to the practices described below.

1. Personal Data We Collect

  • Account & order data: name, email address, billing and shipping address, phone number, and order details you provide at checkout or in your account.
  • Payment data: we do not store your full card number. Payment information is handled directly by our payment processors (such as PayPal). We may retain a transaction reference and the last four digits for record-keeping.
  • Communication data: the content of messages you send us via contact forms or email.
  • Technical data: IP address, browser type, pages visited, and similar information collected automatically through cookies and similar technologies.

2. How We Use Your Data

  • To process and deliver your orders, including sharing the shipping address with the carrier.
  • To manage your account, send order confirmations and shipping updates.
  • To provide customer support and respond to your inquiries.
  • To prevent fraud and comply with legal obligations (including tax and customs records).
  • With your consent, to send marketing emails — you may unsubscribe at any time.

3. Legal Bases for Processing (GDPR)

If you are in the European Economic Area, we process your data under the following bases: contract (to fulfil your order), legal obligation (tax and accounting records), legitimate interest (fraud prevention, site security), and consent (marketing and non-essential cookies).

4. Cookies & Similar Technologies

We use cookies to keep your shopping cart, remember preferences, and understand how the Site is used. We group them as:

  • Essential cookies: required for the cart, checkout, and account login. The Site cannot function without them.
  • Functional & analytics cookies: remember choices and help us improve. These are only set after you give consent via the cookie banner.

You can withdraw or change your cookie preferences at any time through the cookie banner, and you can disable cookies in your browser settings.

5. Payment Processing

Payments are processed by third-party providers (for example PayPal). These providers may collect and process your payment data under their own privacy policies. We only receive a confirmation and a transaction reference, never your full card details.

6. Data Sharing & Third Parties

We do not sell your personal data. We may share data with:

  • Payment processors (e.g. PayPal) to complete transactions.
  • Shipping carriers to deliver your order (name and address only).
  • Service providers who help us run the Site (hosting, email delivery, analytics) under data processing agreements.
  • Authorities where required by law (tax, customs, or fraud investigations).

7. Data Retention

We keep order and accounting records for as long as required by applicable tax and commercial law (typically up to 10 years). Account data is retained while your account is active and deleted upon request unless we must keep it for legal reasons.

8. Your Rights

  • GDPR (EEA/UK): access, rectification, erasure (“right to be forgotten”), restriction, portability, objection, and the right to withdraw consent at any time.
  • CCPA (California): the right to know what data we collect, to delete it, and to opt out of the sale of personal data. We do not sell personal data.
  • Any other region: you may contact us to access, correct, or delete your data as permitted by local law.

To exercise any of these rights, email wpresssh@soengsi.com. We will respond within 30 days.

9. Data Security

We use industry-standard measures to protect your data, including HTTPS encryption, access controls, and regular backups. No method of transmission over the internet is fully secure, but we work to protect your information.

10. International Transfers

Your data may be processed in countries outside your own (for example, on our hosting servers or by payment processors). Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.

11. Children’s Privacy

The Site is not directed to anyone under 18. We do not knowingly collect data from minors. If you believe we have done so, contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy as our practices or the law changes. The “last updated” date at the top reflects the latest revision. Continued use of the Site after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: wpresssh@soengsi.com.

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