Contact Us

We’d love to hear from you. Whether it’s a question about a blade, an order you’ve placed, or just how to care for your knife — send us a message and we’ll reply within 48 hours on business days.

By email

wpresssh@soengsi.com
For order, warranty, and product questions.

Response time

Within 48 hours, Monday–Friday (GMT+8). Mark your subject line URGENT for time-sensitive issues.

Before you write

Order question? Have your order number ready (it’s in your confirmation email and My Account).
Warranty claim? Attach 2–3 clear photos of the issue.
Knife care? See our care guide first — most questions are answered there.

Send us a message

Shuangshi · hand-forged in Lingnan since 1796 · our story